Call Recording

Your telephone system (or PBX) produces a packet of data (a call record) after every phone call your organisation makes through it. These call records contain important information about each call, including whether it was an incoming call, and outgoing call, or another type, such as an internal (extension to extension) call.

Call records contain details of the calling party and the called party, as well as extra information such as the length of time it took to answer the call, the number that was dialled, the caller ID of the calling party, and other information, such as which telephone line (trunk) was used to carry the call.

The practice of call logging involves capturing these call records, sorting and storing them in a central database, and their subsequent retrieval by way of a reporting interface.

We offer two call logging products TIM Professional and TIM Enterprise. Both are based on the same powerful data processing engines, and both are reliable, robust systems, and yet are amazingly simple and intuitive to use! They differ only in the type of organisation into which they are designed to be deployed. Each product page details the limitations and/or differences between them

TIM Professional
is the market-leading call logger with no limits to lines & extensions. All features come as standard, including built-in web services straight out of the box!

TIM Enterprise
The big call logger for big business, with a SQL back-end for high-volume call processing, and the ability to integrate with your own applications.

Please contact one of our sales team for further information.